Frequently asked questions

GlobalPost is a company of professional logisticians, managers, operations specialists and brokers. Our empathy and involvement in the process are the main drivers that allow us to bring the case to a successful conclusion

We like complex cases that our competitors cannot handle. We are very flexible in choosing a contractor, and our network of international branches provides financial and logistical opportunities for delivery from any country and payment in any currency to both the contractor and the seller. Our net profit does not exceed 5%, we do not chase margins at any cost. We handle large volumes of shipments every month, which allows us to receive very favorable prices from our key partners:

• Fedex
• DHL Express
• UPS Express
• UPS Freight
• DPD
• Raben

Today, we have the following logistical capabilities, thanks to which we export and import in the shortest possible time:

• Warehouse and customs zone in Ukraine (Kyiv)
• Warehouse and customs zone in Slovakia (Kosice)
• Warehouse and customs zone in Poland (Warsaw)

Our background is working in the B2B segment since 2008, but with the onset of war and the growing need for private clients, we expanded a list of services to meet the needs of individuals.

Our advantages:

• Consistently high quality of services, confirmed by an impeccable reputation and reviews.
• Firm prices. If the cost of the service is agreed, it is final for the client.
• We have very convenient software. It is convenient to place international orders with us and it is easy to make payments.
• Our support will always answer, even if you do not like the answer. We do not hide the truth from you and do business honestly.
• Speed ​​of response to the call. Our managers and the head are on call 24/7, and operators pick up the phone in 5-7 seconds (during working hours)
• Our long-term successful experience in logistics and international trade allows us to provide high-quality advice and recommendations on a wide range of logistics and trade tasks.
• We take on complex cases for delivery. What drives others into a stupor attracts us
• Our variability will give you the opportunity to choose the best option in terms of price and terms
• Our flexibility is the key to an individual approach to the client
• The cost of our services is always justified and beneficial to our client. We do not break the price tag and do not twist our arms
• Our manager personally reads client applications and pays attention to all sensitive points
• We do not scale too quickly. We grow organically, which allows us not to get growth problems that affect the quality of services provided
• We are ready to take a risk together with the client and try a previously unused delivery method for a specific cargo, if the client authorizes it.

We have high salaries and a healthy atmosphere in the team. Some of our colleagues have been with us for 10 years.

Our weaknesses:

• The scale of the company. Compared to larger companies, we have fewer people, so we cannot take on all cases due to the lack of “free hands”. Sometimes we refuse an application, but we always recommend someone to contact with this issue.
• We do not have our own line of business for imports from China and we buy it from large Chinese players
  Lack of expertise in sea transportation. But this can be compensated for by a wide network of partners who are real pros in this matter
• Given the peculiarities of accounting and not fully automated accounting, we do not always submit invoices on time. Sometimes we are scolded for delaying the invoice for several days

For private clients we can:

• Quickly deliver documents to any country in the world
• Deliver samples of goods, fabrics, anything from Ukraine/Poland/Slovakia and back
• Deliver medicines from Ukraine and to Ukraine
• Deliver food, drinks (including low-alcohol) from Ukraine and to Ukraine
• Deliver purchases from rare online stores from around the world (not only the EU and the USA), especially when market leaders Cities and NPs do not undertake this
• Deliver analyzes or DNA tests to clinics in the EU, Britain, the USA, Switzerland and any other country in the world
• Deliver cosmetics from EU countries/Korea/Japan (Brazil, Israel, Switzerland)
• Deliver passports to embassies, consulates and visa offices centers
• Delivery of parcels to places where NP does not deliver, or in terms when it is needed faster than NP
• Delivery of spare parts for rare cars from China/EU (Japan, Malaysia, Taiwan, Korea)
• Deliver a gift with payment of duties in the destination country instead of the recipient. The recipient will simply receive their gift and will not have to worry about anything else

For business clients:

• Export samples for your clients
• Import samples from your partners worldwide
• Delivery of test batches by courier services worldwide
• Delivery of trade batches by car/plane
• Import of spare parts, equipment, precious stones and metals
• Delivery, with observance of temperature regime, of biomaterials to partner laboratories or clinics in the EU, UK, USA, Switzerland and any other country in the world. It will be interesting for clinics and laboratories
• Delivery, in the mode of temporary export, of excise stamps and excise goods, as well as to exhibitions around the world
• Payment in any currency from any (normal) country in the world
• Deliver gifts to your partners or employees, clear them in the country of destination and save you from unnecessary worries
• We can clear the cargo in any country in the world

E-commerce segment:

• Delivery to marketplaces of your products
• Delivery to Amazon, Ebay, ETSY customers
• Delivery with cash on delivery (not available in all countries)
• Easy integration with our software

Our mission is education. We teach shippers how to save money on shipping, how to process export/import. It doesn’t matter if they are our client or “just passing by”, everyone receives comprehensive answers from us to any question on a logistics or near-logistics topic

The price for international delivery of documents depends on the country, weight of the documents and the selected type of delivery.

For example, delivery to EU countries by DHL Express service can cost from 2000 UAH, while delivery by DPD express service will cost from 800 UAH, respectively.

You can choose the most suitable delivery option on our website at link

The price for international delivery of a parcel depends on the country, weight and the selected type of delivery.

For example, delivery to EU countries by Fedex Economy service can cost from 1200 UAH, while delivery by DPD express service will cost from 800 UAH, respectively.

You can choose the most suitable option for delivery of your parcel on our website at link

The price for international delivery of a large consignment of goods or heavy cargo depends on the country, weight and selected type of delivery.

For example, delivery to the USA by Fedex Economy service can cost from 6 EUR per 1 kg, while delivery by UPS Freight service will cost from 5 USD, respectively.

You can choose the most suitable option for delivery of your parcel on our website at link

There are three ways to place an order:

• By phone or Viber
• Through the chat bot on the globalpost.ua website
• Through the link on the website

We accept applications and deliver parcels to recipients according to the schedule from Monday to Friday: 08:00-18:00. Our operators accept applications seven days a week from 8:00 to 21:00

Make sure that the contents of the parcel are not prohibited for delivery. The packaging must be reliable and protect the cargo from mechanical damage that may occur during transportation by road and air.

The packaging of the parcel is the responsibility of the sender. We can do this for you for an additional fee.

For packaging sheets and other correspondence, we provide cardboard envelopes made of recycled materials free of charge.

Make sure that you have enclosed a correctly completed air waybill with the shipment. The courier will leave you a signed copy of your air waybill when accepting the shipment.

You can contact us by phone and we will place an order. However, to avoid the risk of incorrectly recording information from your words, it is better to send the data in writing.

The most optimal ordering options are Viber, email or application on our website.